At Viceroy Properties LLP ("Company", "we", "us", or "our") (including any of its affiliate LLPs), we are committed to protecting and respecting the privacy of all users who interact with our digital and physical platforms. This Privacy Policy describes the manner in which we collect, use, process, store, disclose, and secure your personal information when you access our website, https://www.viceroyproperties.in/, or visit our physical project sites (e.g., sales galleries, site offices).
This Privacy Policy is designed to comply with the provisions of the Digital Personal Data Protection Act, 2023 (“DPDP Act”), and other applicable Indian laws and regulations concerning data privacy.
By using our platforms or engaging with our services, you agree to the terms and practices described herein. If you do not agree, you are requested not to use the site or provide any personal information.
1. INFORMATION WE COLLECT
We collect information to provide better services to all our users - from providing project brochures to facilitating property bookings.
Personally Identifiable Information: Includes your name, email address, phone number, postal address, date of birth, and unit preferences provided via inquiry forms, chat functions, or newsletters.
Sensitive Personal Data (SPDI): For property bookings, financial transactions, and KYC compliance, we may collect your PAN, Aadhaar details, bank account information, and payment instrument details. The collection of such sensitive personal data is done only with your explicit consent where required by law. These are stored with enhanced security and used strictly for legal and transactional purposes.
Technical Data: We automatically collect IP addresses, browser types, operating system, referring URLs, access times, interaction patterns, and device identifiers via cookies and other tracking technologies.
Offline Data: This policy also covers information you provide physically at our sales galleries, site offices, or security gates (e.g., visitor logbooks, feedback forms, and information collected during property visits).
2. PURPOSE AND LEGAL BASIS OF DATA PROCESSING
We use your data for the following lawful purposes and based on the following legal bases:
To fulfill requests: To provide brochures, schedule site visits, respond to callback inquiries, and deliver project details.
Legal Basis: Performance of a contract with you or taking steps at your request prior to entering into a contract.
To process property bookings and transactions: To facilitate property purchases, manage payments, and comply with RERA, income tax, and other regulatory requirements.
Legal Basis: Performance of a contract with you, compliance with legal obligations.
To communicate with you: To send updates on our offerings, schemes, and related services, and to personalize communications based on your preferences.
Legal Basis: Your explicit consent (for marketing communications), legitimate interests (for service-related updates).
To improve user experience: To analyze website traffic, diagnose technical issues, improve content presentation, conduct market research, and enhance digital service efficiency.
Legal Basis: Legitimate interests (e.g., improving our services, ensuring platform security).
To ensure security and prevent fraud: To prevent fraudulent, unlawful, or abusive activities.
Legal Basis: Compliance with legal obligations, legitimate interests (e.g., protecting our assets and users).
To comply with legal and regulatory obligations: To meet our obligations under applicable laws, including KYC requirements.
Legal Basis: Compliance with legal obligations.
By providing your contact details and opting in to receive communications, you consent to be contacted by us via phone, SMS, WhatsApp, or email for marketing and promotional purposes. You may opt out of marketing communications at any time.
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
3. DISCLOSURE AND SHARING OF INFORMATION
The Company does not sell your personal data. We may share information with:
Authorized Partners: Our employees, authorized brokers, third-party service providers, digital marketing consultants, CRM vendors, analytics partners, and legal counsel when reasonably required for the purposes described in this policy. All such entities are bound by confidentiality and data protection obligations consistent with applicable law.
Statutory Bodies: Regulators, law enforcement agencies, courts, or public authorities if we believe that such disclosure is required to comply with legal obligations or protect the safety or rights of any person, including the Company.
RWA/Facility Management: Upon project completion, we may transfer relevant owner data (e.g., name, unit number, contact details) to the Cooperative Housing Society or Resident Welfare Association (RWA) to facilitate smooth handover of operations and ongoing maintenance, provided such entities are bound by appropriate data protection and confidentiality obligations.
Corporate Restructuring: In the event of a merger, acquisition, reorganisation, or asset transfer, your personal data may be transferred to another entity, provided that such entity agrees to uphold the terms of this Privacy Policy or equivalent standards.
4. DATA RETENTION AND PROTECTION
Retention: We retain your personal data only for as long as necessary to achieve the purposes outlined in this Policy or to meet legal and contractual requirements. Marketing inquiry data is kept until you opt out. Transactional data (for homebuyers) is retained for a minimum of eight (8) years to satisfy RERA, income tax, and other regulatory requirements. Once your data is no longer needed, we will either delete it securely or anonymise it for analytical use.
Storage: Your data is primarily stored on secure servers located in India.
Cross-Border Data Transfer: Your personal data is primarily stored and processed on servers located in India. We do not intentionally transfer your data outside India. In the unlikely event that your data needs to be transferred to or processed in countries outside India, we ensure that such transfers comply with the provisions of the DPDP Act and that adequate safeguards are in place to protect your data.
Security: We implement reasonable physical, technical, and administrative safeguards (e.g., SSL encryption, firewalls, access controls) to protect your data against unauthorised access, alteration, loss, or disclosure. However, while we strive for maximum security, no transmission over the internet is 100% secure, and any such transmission is undertaken at your own risk.
Data Breach Notification: In the unlikely event of a personal data breach, we will take all necessary steps to mitigate the impact and will notify affected individuals and relevant authorities in accordance with applicable laws and regulations.
Surveillance: Our project sites and offices are monitored by CCTV for safety and security purposes. Footage is retained for a limited period and used only for security purposes and in accordance with applicable laws.
5. COOKIE POLICY
Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience and improve our service delivery. These technologies allow us to collect data about how visitors use the site, remember user preferences, and support secure browsing.
Cookies are small text files stored on your device that help us identify repeat users, track session details, and remember settings. Some cookies are essential for the functionality of the website, while others help us analyse usage patterns, customise content, and deliver targeted advertisements.
The types of cookies used include essential cookies, analytics and performance cookies, functionality cookies, advertising cookies, third-party cookies set by our service providers, security cookies for session protection, and site management cookies that ensure smooth page transitions and login persistence.
Most browsers accept cookies by default. You can adjust your browser settings to block or delete cookies. Please note that disabling cookies may impact certain features or functionalities of the website. You may also install browser extensions or tools to manage cookie preferences.
We may update our Cookie Policy periodically. Changes will be reflected in the "Last Updated" date and may be accompanied by notifications on the website. Continued use of the Site after updates constitutes acceptance of the revised Cookie Policy.
6. THIRD-PARTY WEBSITES AND SERVICES
Our website may include hyperlinks to third-party platforms, advertisements, or social media services. These websites operate independently and may collect information about you under their own policies. We are not responsible for the privacy practices or content of any third-party sites linked from our domain.
We encourage users to exercise caution and review the privacy policies of external sites before sharing any personal information. Interaction with these platforms is at the user’s own risk.
7. YOUR RIGHTS AS A DATA PRINCIPAL
In compliance with the DPDP Act, you, as a Data Principal, have the following rights:
Right to Access Information: The right to obtain confirmation and access to your personal data held by us.
Right to Correction and Update: The right to request correction or update of inaccurate or incomplete personal data.
Right to Erasure: The right to request the deletion of your personal data, subject to certain legal obligations and exceptions (e.g., data required for ongoing transactions or legal compliance).
Right to Withdrawal of Consent: The right to withdraw your consent to the processing of your personal data for specific purposes (e.g., marketing communications) at any time. Such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
Right to Grievance Redressal: The right to have grievances redressed by the Data Fiduciary (Viceroy Properties LLP).
Right to Nominate: You may nominate another individual to exercise your privacy rights in the event of your death or incapacity.
Children’s Privacy: Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a minor has provided personal data without parental consent, please contact us for immediate deletion.
To exercise any of these rights or to raise any concerns about your privacy or this policy, please contact our Grievance Officer using the details provided below.
8. GRIEVANCE REDRESSAL
In accordance with the DPDP Act, and other applicable laws, including the Information Technology Act, 2000 and its rules, the name and contact details of the Grievance Officer are provided below:
Name: Ms. Raji Rajendran
Designation: Grievance Officer
Email: [email protected]
Phone: +91 8657612673
Address: 135-137, Free Press House, Free Press Journal Marg, Nariman Point, Mumbai-400021
We aim to acknowledge and resolve all grievances within a reasonable timeframe, typically within 30 days, as stipulated by applicable law.
9. POLICY AMENDMENTS
We reserve the right to amend this Privacy Policy from time to time to reflect evolving legal, regulatory, or operational standards. Updates will be posted on this page with a revised "Last Updated" date. We encourage users to review the Policy periodically to stay informed. Continued use of the site following changes indicates your acceptance of the updated terms.